Refund and Returns Policy

Please find below our Return Criteria & Refund Process:

RETURN CRITERIA:
You can return the product(s) only if it meets the following criteria:

Product(s) is purchased only from www.shopneos.in and not from our Retail Stores or any other retailer, be it online or offline.
Return request is raised within 7 (Seven) days from the date of delivery.
Product(s) is unused and unwashed.
Product(s) has no stains, marks, stitches or holes, alterations in the product(s), caused by the consumer.
Product(s) tags and original packaging is intact and should be sent along with the product(s).

Once our Quality Check Team has received the returned product(s), our team will examine the returned product(s) based on your claim. Upon confirmation from our Quality Check Team we will intimate you whether your return has been accepted or rejected and accordingly initiate your refund.

REFUND PROCESS:
Once your refund is approved, we will refund the amount in your Bank Account through Electronic Funds Transfer within 7 to 14 working days.

Refund and Returns Policy

Need help?